Trustpilot review tutorial / 2026-05-15

Turn two Trustpilot reviews into a reputation queue.

Use the Trustpilot analyzer to convert raw reviews into refund/support urgency, proof quotes, response drafts, and weekly reputation actions.

First-run sample

Start with Northstar Software.

The sample has one urgent support/refund complaint and one positive review, enough to show both escalation and proof-quote paths.

1

Paste or load reviews

Use inline reviews for the first test, then switch to a scraper dataset ID when the workflow is clear.

2

Review action fields

Inspect sentiment, complaint themes, urgency score, priority reason, proof quote, and owner-response draft.

3

Route the work

Send urgent complaints to a response queue and save positive proof quotes for Trustpilot widgets, pages, ads, and reports.

First-run input

A tiny sample for quick proof.

Use this shape to verify the Trustpilot reputation path before wiring a live review feed.

{
  "businessName": "Northstar Software",
  "sourceName": "Trustpilot",
  "reviews": [
    {
      "rating": 1,
      "text": "Support ignored my refund request after a delayed delivery, and the whole thing felt like a scam.",
      "authorName": "Example Customer",
      "date": "2026-05-01"
    },
    {
      "rating": 5,
      "text": "Excellent support, transparent pricing, and a smooth experience from checkout to delivery.",
      "authorName": "Example Customer 2",
      "date": "2026-05-02"
    }
  ],
  "maxReviews": 2,
  "includeRawReview": true,
  "failOnInvalidRecord": false
}
Proof asset

Show reviews becoming a reputation queue.

This short GIF previews the Trustpilot sample, urgency fields, proof quote, response draft, and weekly reputation handoff before a buyer opens the Store page.

Animated proof of Trustpilot reviews becoming a reputation queue